Guide
Signs your lock needs repair

A key should enter and turn with predictable pressure. Grinding, catching, or needing to pull the key slightly back before turning can point to cylinder wear or key damage.
Movement around the cylinder, handle, or face plate can strain the mechanism. Sometimes it only needs adjustment, but loose hardware can also point to deeper wear.
If the lock only works when the door is lifted, pushed, or pulled, alignment should be checked. The lock may not be the only part that needs attention.
