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Cookie Policy

Last updated: 26 July 2026

Business: Lock MastersABN: ABN 81 649 135 393lockmasters-locksmiths.com.auinfo@lock-masters.com

1. Introduction

This Cookie Policy explains how Lock Masters uses cookies, browser storage and similar technologies on our website. It applies when you visit pages on lockmasters-locksmiths.com.au, submit an enquiry, request a locksmith quote, use address search features, view embedded media or interact with third-party features on the website.

This policy should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

2. What Are Cookies and Similar Technologies?

Cookies are small text files stored on your device when you visit a website. Websites may use them to remember settings, support functionality, protect forms, measure performance or work with third-party services.

Similar technologies include local storage, session storage, pixels, tags, embedded content, server logs and identifiers used by browsers, apps or third-party services.

Cookies and similar technologies can include:

  • Session cookies: temporary cookies that are usually deleted when you close your browser.
  • Persistent cookies: cookies that remain for a set period or until you delete them.
  • First-party cookies: cookies set by the website you are visiting.
  • Third-party cookies: cookies or identifiers set by other companies whose services are used on a website.

3. Why We Use These Technologies

We use cookies, browser storage and related technologies to keep the website practical, reliable and useful for locksmith customers.

  • Essential website function: supporting page delivery, website security, form submissions and basic site operation.
  • User experience: remembering your theme preference and short-lived enquiry context.
  • Quote and contact forms: helping enquiries carry the correct city, source page and service context.
  • Security and misuse prevention: supporting rate limits, form validation, spam checks and server logs.
  • Third-party functionality: supporting maps, address autocomplete, public review information and embedded media where those features appear.

4. Types of Cookies and Storage We Use

4.1 Strictly Necessary Technologies

These technologies support core website operation and cannot always be switched off without affecting the website.

  • Security and request logs used to protect the website.
  • Form handling technologies that allow quote and enquiry forms to work correctly.
  • Server-side rate-limit records used to reduce spam, excessive submissions and misuse.
  • Hosting and framework technologies needed to deliver pages and keep the site available.

4.2 Functionality Storage

The website uses browser storage to remember preferences and make enquiry flows smoother.

  • Theme preference: local storage may remember whether you prefer light or dark display mode.
  • Lead source context: session storage may temporarily remember city, suburb and source-page context so forms can include useful job details. This context is short-lived and is cleared when it expires.

4.3 Analytics and Performance

We use Google Analytics 4 through Google Tag Manager to understand website use and improve our service. This may include page visits, device and browser category, referral information, approximate location, city, selected service, page placement, screen-size category and interactions such as phone clicks, enquiry-form opens and successful submissions.

We do not send the contents of enquiry forms to analytics. Names, phone numbers, email addresses, street addresses, messages and uploaded photos are excluded from analytics events.

4.4 Marketing and Advertising

Google Tag Manager also contains Google Ads conversion measurement for actions such as phone calls and submitted enquiries. These tags are used to understand campaign performance.

This implementation keeps ad personalisation denied. We do not use enquiry-form contents for advertising measurement.

5. Third-Party Services

Some website features use third-party services. These services may use their own cookies, storage, logs or identifiers, and their privacy practices are controlled by the relevant provider.

5.1 Google Services

  • Google Maps: used for map and location features where maps are embedded or linked.
  • Google Places address autocomplete: used to suggest Australian addresses when customers enter a service address.
  • Google review information: used to display public review summaries and review links where configured.
  • Google Analytics 4 and Google Tag Manager: used to measure website use and conversion events.
  • Google Ads: used for conversion measurement. Ad personalisation remains disabled.
  • YouTube no-cookie embeds: video content may be embedded using YouTube's privacy-enhanced domain where available.

5.2 Communication and Hosting Providers

  • Email delivery and messaging services may process enquiry details so the Lock Masters team can respond.
  • Website hosting, security and infrastructure providers may process request logs, IP addresses and technical data needed to run the website.

These third parties may update their own privacy and cookie practices from time to time. We recommend reviewing their policies for more information.

6. How Long Do They Last?

Different cookies and storage records last for different periods.

  • Session cookies: usually deleted when you close your browser.
  • Session storage: usually cleared when the browser tab or session ends; our lead source context also has a short expiry.
  • Local storage: may remain until you clear it, change your browser settings or the website updates it.
  • Server logs and rate-limit records: retained for operational, security and business purposes.
  • Third-party cookies: controlled by the relevant third-party provider.

7. Managing Your Cookie Preferences

You can manage cookies and browser storage through your browser settings.

7.1 Browser Settings

  • Google Chrome: open Settings, then Privacy and security, then Cookies and other site data.
  • Mozilla Firefox: open Settings, then Privacy & Security.
  • Safari: open Settings or Preferences, then Privacy.
  • Microsoft Edge: open Settings, then Cookies and site permissions, or Privacy, search, and services.

7.2 Third-Party Controls

For Google services, you can review Google's privacy controls and advertising settings through Google's own privacy tools. Links are provided in the Useful Links section below.

8. Impact of Blocking Cookies

If you block cookies, local storage, session storage or third-party technologies, some features may not work as intended.

  • Theme preference may not be remembered between visits.
  • Forms may lose suburb, city or source-page context.
  • Address autocomplete, maps, videos or review features may not load properly.
  • Security and spam-prevention systems may have less information available to protect the website.
  • We will not be able to measure website use, phone clicks or enquiry conversions when measurement is declined.

9. Mobile Apps and Other Technologies

This Cookie Policy applies to the Lock Masters website, including its analytics, advertising measurement and consent-management tools. If we launch a mobile app or introduce other technologies, we may update this policy to explain them.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, service providers, technology or legal requirements. The current version will be published on this page with the last updated date.

11. Contact Us

If you have questions about this Cookie Policy or our use of cookies and browser storage, contact us using the details below.

12. Useful Links

This Cookie Policy is intended as general website information for Lock Masters. It should be reviewed by a qualified legal professional if you need guidance about your specific privacy, cookie, consent or electronic-marketing obligations.