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Lock Masters privacy information

Privacy Policy

Last updated: 26 July 2026

Business: Lock MastersABN: ABN 81 649 135 393lockmasters-locksmiths.com.auinfo@lock-masters.com

1. Introduction

This Privacy Policy explains how Lock Masters collects, holds, uses and discloses personal information when you use our website, request a quote, contact us, upload photos, book locksmith work or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This policy should be read together with our Terms and Conditions.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us and what locksmith service you request.

Contact information

  • Name, phone number, email address and service address.
  • Suburb, city, postcode and preferred contact details.
  • Business, agency, strata or property contact details.

Service and job information

  • Lock, key, door, window, gate, vehicle or access issue details.
  • Booking details, preferred time, urgency and service requested.
  • Photos of locks, keys, doors, hardware, access points or job sites that you choose to upload or send.
  • Property access requirements, authority details and proof of ownership, occupancy or permission where required for locksmith work.
  • Selected lock products, finishes, quantities and catalogue enquiry details.

Communication and account records

  • Records of enquiries, forms, emails, calls and messages.
  • Quote, invoice, payment reference and job-history details.
  • Customer feedback, reviews, complaints and support requests.

Technical and website information

  • IP address, user agent, browser/device information and request metadata used for security, rate limiting and fraud prevention.
  • Source page, source path, suburb context and session context used to understand which page your enquiry came from.
  • Address autocomplete input and related request information when you use the address search feature.
  • Theme preference and short-lived website context stored in your browser.

Sensitive information

We do not generally seek sensitive information. If you choose to provide information about accessibility needs, disability support, health, safety concerns, NDIS-related arrangements or another sensitive matter, we will use it only where reasonably necessary for the service, with your consent, or where otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you when you call, email, submit a form, upload photos, request a quote or book a locksmith service.
  • From property managers, landlords, tenants, strata managers, builders, support coordinators, business representatives or other authorised contacts involved in a job.
  • Through our website, including source-page context, address autocomplete requests, quick enquiry forms and quote forms.
  • From service providers that support website functionality, communications, lead notifications, address lookup, maps or reviews.
  • From publicly available sources, such as public reviews or business contact information.

4. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes connected with operating a locksmith business.

Primary purposes

  • Responding to enquiries and providing locksmith quotes.
  • Booking, scheduling and carrying out locksmith services.
  • Assessing lock, key, access, door and hardware issues.
  • Verifying authority for lockouts, rekeying, lock changes and access-related work.
  • Communicating about attendance times, job details, pricing, parts, invoices and follow-up support.
  • Managing warranties, workmanship queries and customer records.

Secondary purposes

  • Improving our website, service quality and workflows.
  • Preventing spam, fraud, misuse, unauthorised access and excessive form submissions.
  • Maintaining business, tax, accounting and legal records.
  • Sending service-related updates or marketing communications where permitted by law or with your consent.
  • Complying with laws, court orders, regulator requests and law enforcement requirements.

We will not use your personal information for a materially different purpose unless you consent or we are otherwise permitted or required by law.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this policy.

Service and business contacts

  • Locksmith technicians, employees and contractors.
  • Property managers, landlords, tenants, strata managers, builders, businesses, support coordinators or authorised representatives connected with the job.
  • Parts suppliers, hardware suppliers or product support teams where required for quoting, ordering, warranty or technical support.

Service providers

  • Website hosting, IT, storage and security providers.
  • Email delivery and communication providers used to send quote requests and service messages.
  • Lead notification providers, including messaging services used to notify our team about quick enquiries.
  • Google services used for address autocomplete, maps, public review information, analytics, tag management, advertising conversion measurement and related website functionality.
  • Payment processors, banks and accounting systems.

Legal and professional disclosures

  • Professional advisers, including accountants and lawyers.
  • Government agencies, regulators, courts, tribunals and law enforcement agencies where required or permitted by law.
  • A purchaser, adviser or related party in connection with a business sale, merger, restructure or transfer.

We do not sell your personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some service providers we use may store or process information outside Australia, or use infrastructure that is located in other countries. This may include providers for hosting, email, messaging, address lookup, maps, reviews, security, analytics, payment or business administration.

Where we disclose personal information to overseas recipients, we take reasonable steps required by applicable Australian privacy law to protect that information.

7. Cookies and Online Tracking

Our website uses cookies, browser storage and similar technologies for functionality, security, user experience, performance and conversion measurement. Site functionality includes saving your theme preference and short-lived lead source context.

Google Analytics 4, Google Tag Manager and Google Ads conversion measurement may process page, device, referral, approximate-location and interaction information. Events may include phone clicks, selected services and cities, enquiry-form opens and successful submissions.

Analytics events do not include enquiry contents such as your name, phone number, email address, street address, message or uploaded photos. Ad personalisation remains disabled.

You can control cookies and browser storage through your browser settings. See our Cookie Policy for details.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include:

  • Using secure website transmission where available.
  • Restricting access to personal information.
  • Validating uploaded files and limiting enquiry submissions to reduce spam and misuse.
  • Using reputable service providers for hosting, email, communications and business systems.
  • Reviewing our systems and processes as business needs change.

No method of electronic storage or transmission is completely secure. You should avoid sending sensitive information unless it is necessary for the service.

9. Data Retention

We keep personal information for as long as reasonably needed for the purpose for which it was collected, including providing services, maintaining job records, responding to enquiries, managing warranties, resolving disputes and meeting legal, tax, accounting or insurance obligations.

When personal information is no longer required, we take reasonable steps to destroy it, de-identify it or archive it in accordance with our business and legal requirements.

10. Your Rights

Depending on the circumstances and applicable law, you may ask us to:

  • Provide access to personal information we hold about you.
  • Correct personal information that is inaccurate, incomplete or out of date.
  • Stop sending marketing communications, where you receive them.
  • Explain how your personal information has been handled.
  • Deal with us anonymously or using a pseudonym where practical.

For locksmith services, anonymity may not be practical because we may need to verify identity, authority, service location and access rights before carrying out work.

11. How to Exercise Your Rights

To request access, request correction, unsubscribe from marketing communications or ask a privacy question, contact us using the details below.

We will respond within a reasonable time. We may need to verify your identity before giving access to information or making a correction.

12. Complaints Process

If you have a privacy complaint, please contact us first so we can review the issue.

  1. Contact the Lock Masters Privacy Officer using the details above.
  2. We will assess your complaint and aim to respond within a reasonable time, usually within 30 days.
  3. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Notifiable Data Breaches

If the Notifiable Data Breaches scheme applies and a data breach involving personal information is likely to result in serious harm, we will take the steps required by law. This may include notifying affected individuals and the Office of the Australian Information Commissioner.

14. Third-Party Links

Our website may contain links to third-party websites, maps, review platforms or services. We are not responsible for the privacy practices or content of those third-party websites. You should review their privacy policies before providing personal information to them.

15. Children and Young People

Our website and locksmith services are not directed at children. If a child or young person contacts us about a service, we may need to involve a parent, guardian, property owner, manager or other authorised person before responding or carrying out work.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published on this page with the last updated date.

If we make significant changes, we may take reasonable steps to notify affected users where appropriate.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

This Privacy Policy is intended as general website privacy information for Lock Masters. It should be reviewed by a qualified legal professional if you need guidance about your specific privacy-law obligations.